SHIPPING & DELIVERY POLICY
Last Updated: 14 September 2026
At Chutty Nila, every order is checked and packed with care before it begins its journey to you.
This Shipping & Delivery Policy explains how orders placed through www.chuttynila.com are processed, shipped and delivered within India and internationally.
Chutty Nila is operated by Vizhi Enterprise, Tamil Nadu, India.
By placing an order through our website, you agree to this Shipping & Delivery Policy together with our Terms & Conditions and Return, Exchange & Refund Policy.
1. Shipping Within India
Chutty Nila ships across India to locations serviceable by our courier network.
Orders are primarily shipped through Shiprocket and the courier partners available through its network.
The courier partner assigned to an order may vary depending on the destination, parcel weight, serviceability, shipping mode and operational availability.
Certain remote, extended-service or difficult-to-service locations may have different shipping charges or delivery conditions.
2. Order Processing & Dispatch
Orders are processed after successful order confirmation and, where applicable, payment verification.
We carefully inspect and pack products before dispatch.
Processing and dispatch times may vary during weekends, public holidays, festival periods, collection launches, promotional periods or unusually high order volumes.
If a product has a special dispatch timeline, such as a pre-order or made-to-order product, the timeline stated on the relevant product page will apply.
3. Domestic Shipping Charges
For orders delivered within India:
Orders below ₹1,500
Shipping charges will apply.
The applicable delivery charge will be calculated primarily based on factors such as:
- Product/order weight
- Parcel weight
- Delivery PIN code
- Courier serviceability
- Applicable courier rate
The shipping amount will be displayed during checkout wherever automatically available.
Orders of ₹1,500 and Above
Free standard shipping is available on eligible orders of ₹1,500 and above within India.
However, certain remote, extended-service or special-service locations may be excluded from free shipping or may require an additional delivery charge.
Where an additional charge is necessary, it may be displayed at checkout or communicated to the customer before dispatch.
4. Cash on Delivery — ₹100 Additional Charge
Cash on Delivery ("COD") is available for eligible orders and serviceable locations within India.
An additional ₹100 COD charge will apply to COD orders.
The COD charge is separate from any applicable delivery charge.
Accordingly:
For orders below ₹1,500:
Applicable weight-based shipping charge + ₹100 COD charge
For eligible orders of ₹1,500 and above:
Free standard shipping + ₹100 COD charge
COD availability depends on courier serviceability and may not be available for every PIN code or order.
5. COD Order Verification
Certain COD orders may be verified before dispatch through telephone, SMS, WhatsApp or another reasonable verification method.
Please provide a valid and reachable mobile number while placing the order.
If we are unable to verify a COD order, we may place it on hold, request prepaid payment or cancel the order where necessary.
Repeated refusal or non-acceptance of COD shipments may result in COD being restricted for future orders associated with the same customer, telephone number, address or account.
This does not affect legitimate product-related complaints or consumer rights.
6. Approximate Delivery Time Within India
Our approximate delivery time within India is:
3–12 days
Delivery time may vary depending on the destination, courier partner, PIN-code serviceability and transit conditions.
Metro cities and major serviceable locations may receive orders sooner, while remote or extended-service locations may take longer.
Delivery timelines are estimates and are not guaranteed delivery dates unless we expressly state otherwise.
Delivery may occasionally be delayed due to circumstances such as courier congestion, public holidays, severe weather, transportation disruption, strikes, natural events or other circumstances outside our reasonable control.
7. Order Tracking
Once your order has been dispatched, tracking details may be provided through one or more of the following:
- SMS
- Your Chutty Nila customer account
- Courier tracking page
Tracking information may take some time after dispatch to become active in the courier system.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please ensure that the following details are correct before placing the order:
- Recipient name
- House/building number
- Street/locality
- City
- State
- PIN code
- Country, where applicable
- Active mobile number
If you notice an address error after placing your order, please contact us immediately.
We will try to update the address before dispatch where possible. However, address changes cannot be guaranteed once the shipment has been processed or handed over to the courier.
9. Failed Delivery Attempts
Delivery may fail for reasons including:
- Customer unavailable
- Customer unreachable
- Incorrect address
- Incomplete address
- Access restrictions
- Refusal to accept the parcel
- Other courier-related delivery issues
Where permitted by the courier, another delivery attempt may be made or requested.
We recommend responding promptly to courier calls, SMS or delivery notifications.
10. Return to Origin — RTO
If a parcel cannot be successfully delivered, it may be returned to Chutty Nila as a Return to Origin ("RTO") shipment.
An RTO may occur because of:
- Incorrect address
- Incomplete address
- Customer unavailable
- Customer unreachable
- Refusal of delivery
- Repeated failed delivery attempts
These circumstances are also addressed in our existing Return, Exchange & Refund Policy.
11. Re-Dispatch of an RTO Order
If your order has been returned to us and you still wish to receive it, please contact Chutty Nila Customer Care.
Re-dispatch may be subject to applicable shipping charges.
Where a COD order has been returned because of non-acceptance or another customer-related delivery issue, we may require the re-dispatched order to be prepaid.
Re-dispatch is also subject to product availability and courier serviceability.
12. Shipping Charges on Returned-to-Sender Orders
Where an order is returned because of a customer-related delivery issue, applicable original shipping, RTO or re-dispatch charges may apply.
Any refund or store credit will be processed in accordance with our Return, Exchange & Refund Policy.
Our current policy provides that returned-to-sender orders are reviewed based on the circumstances and re-dispatch may attract additional shipping charges.
13. Damaged or Tampered Parcels
Please inspect the outer parcel when it is delivered wherever reasonably possible.
If the parcel appears visibly:
- Torn
- Opened
- Crushed
- Wet
- Significantly damaged
- Re-taped unusually
- Tampered with
please take photographs before opening the parcel where possible.
Please retain the outer packaging until the issue has been resolved.
Contact us promptly if the parcel appears seriously damaged or tampered with.
14. Damaged, Defective, Wrong or Incomplete Products
If you receive:
- A damaged product
- A manufacturing defect
- A wrong product
- A wrong size compared with what you ordered
- An incorrect quantity
- A missing item/component
- A incorrect product
please contact us in accordance with our Return, Exchange & Refund Policy.
We recommend reporting damaged, defective, wrong or incomplete products within 48 hours of delivery so that the issue can be verified promptly. The applicable return or exchange request generally needs to be raised within the 6-day return period under our existing policy.
Photographs, videos or, where reasonably necessary, an unboxing video may be requested for verification.
15. If the Error Is From Chutty Nila
Where an issue is confirmed to be from our end, such as a wrong, damaged, defective or incorrect product:
- We will arrange the applicable return or replacement.
- We will bear the applicable reverse courier cost.
- Where a refund is applicable, it will be processed in accordance with our Return, Exchange & Refund Policy.
Our existing Return Policy provides that reverse courier charges are not deducted where the error is confirmed to be from Chutty Nila.
16. Marked Delivered but Not Received
If your tracking status shows Delivered but you have not received your parcel, please contact us promptly.
Before contacting us, please check with:
- Family members
- Reception or security staff
- Neighbours, where appropriate
- Anyone authorised to receive parcels at the delivery address
Where appropriate, we may raise a proof-of-delivery enquiry with the courier partner.
Any resolution will depend on the courier investigation and the circumstances of the shipment.
17. Lost or Unusually Delayed Shipments
If a shipment appears significantly delayed, lost or shows unusual tracking inactivity, please contact us.
We will coordinate with the relevant courier partner to investigate.
Courier investigations may take time.
Where a shipment is confirmed to have been lost, the applicable resolution will be determined after reviewing the courier investigation and in accordance with applicable law.
18. Order Cancellation
Cancellation requests should be made before dispatch.
Once an order has been packed, processed for shipment or dispatched, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to cancel an order.
This is consistent with our existing Return, Exchange & Refund Policy.
-----------------------------------------------------------------------------------------------------------------------------
INTERNATIONAL SHIPPING
19. International Shipping Availability
Chutty Nila ships internationally to selected destinations.
International shipping is handled differently from domestic shipping because shipping costs can vary significantly based on:
- Destination country
- Postal code
- Parcel weight
- Parcel dimensions
- Courier service
- Shipping mode
- Required delivery speed
For this reason, international shipping is provided through a personalised shipping quotation rather than a fixed shipping rate on the website.
20. How to Place an International Order
For international orders:
Step 1: Add the products you wish to purchase to your cart at www.chuttynila.com.
Step 2: Contact us through WhatsApp:
+91 96006 82209
Step 3: Share your cart details and international delivery location with us.
Step 4: Let us know your preferred delivery timeframe or shipping requirement.
Step 5: We will calculate the available shipping options and applicable shipping charges.
Step 6: Once you confirm your preferred shipping option, we will guide you through completing the international order.
21. International Shipping Charges
International shipping charges are calculated individually based on factors including:
- Destination country
- Destination postal code
- Products ordered
- Total actual weight
- Volumetric weight, where applicable
- Parcel dimensions
- Shipping mode
- Courier service
- Required delivery timeframe
Where possible, we may provide more than one option so that customers can choose between an economical shipping method and a faster delivery option.
The applicable international shipping amount will be communicated before the shipment is confirmed.
22. International Delivery Time
International delivery times vary depending on:
- Destination country
- Courier selected
- Shipping mode
- Customs clearance
- Local courier operations
- Required delivery speed
When you contact Chutty Nila through WhatsApp, we will provide the available shipping options and approximate delivery timelines.
If faster delivery is required, please let us know so that we can check the available express or faster shipping options.
International delivery estimates are not guaranteed delivery dates.
23. Packing Video for Every International Order
For additional assurance, Chutty Nila provides a packing video for international orders.
The packing video may show:
- Products included in your order
- Quantity packed
- Visible product condition
- Packing process
- Parcel being prepared for shipment
This gives international customers greater clarity regarding what has been checked, packed and dispatched from our end.
The packing video may also be retained by Chutty Nila as an order-verification record if a product, quantity, damage or shipping-related issue is subsequently reported.
The packing video does not restrict any return, replacement, refund or other consumer right available under our policies or applicable law.
24. International Payments
International orders must be prepaid.
Cash on Delivery is not available for international orders.
The applicable product value and agreed international shipping amount must be paid before the international shipment is dispatched.
25. UAE Shipping
We provide easy international shipping options to the United Arab Emirates (UAE).
UAE customers may:
- Add their preferred products to the cart.
- Contact us through WhatsApp.
- Share their UAE delivery location.
- Tell us their preferred delivery timeframe.
- Receive the available shipping options and quotation.
- Confirm their preferred shipping method.
WhatsApp: +91 96006 82209
Shipping costs will depend on the order weight, package dimensions, UAE destination and delivery speed selected.
26. UAE Returns
Eligible returns are available for UAE orders.
UAE return requests will be handled in accordance with the Chutty Nila Return, Exchange & Refund Policy.
Eligible return or exchange requests generally need to be raised within 6 days from the date of delivery.
Customers must contact Chutty Nila before sending any UAE return.
Once the return is reviewed and approved, we will provide the applicable return instructions.
27. UAE Return Shipping
Where a UAE return results from a confirmed Chutty Nila error, such as:
- Damaged product
- Manufacturing defect
- Wrong product
- Wrong size compared with the size ordered
- Incorrect quantity
- Material error from our end
the applicable return/replacement shipping responsibility will be handled by Chutty Nila in accordance with our Return, Exchange & Refund Policy.
For eligible customer-requested UAE returns, applicable return-shipping charges may be borne by or deducted from the customer's eligible return value according to the Return, Exchange & Refund Policy.
28. Returns From Other International Countries
Return availability for international destinations outside the UAE may depend on:
- Destination country
- Courier availability
- Product type
- Reason for return
- Availability of reverse shipping
Please contact us before returning an international order.
Do not send any international return to Chutty Nila without receiving return approval and instructions.
Where international reverse pickup is unavailable, we will advise the customer of the available return option after reviewing the request. For approved international returns, the customer is responsible for the applicable return courier charges.
29. International Damaged, Defective or Incorrect Orders
If an international order arrives damaged, defective, incorrect or incomplete, please contact us promptly.
Please provide:
- Order number
- Product details
- Description of the issue
- Photographs
- Video where requested
- Packaging photographs where relevant
Our existing Return Policy recommends reporting such issues within 48 hours of delivery to allow prompt verification.
We may compare the claim with the packing video and other dispatch records while reviewing the issue. For international orders, Chutty Nila will not bear the cost of any damage that occurs during transit, and any applicable return courier charges must be borne by the customer.
30. International Customs Duties & Taxes
International shipments may be subject to charges imposed by the destination country, including:
- Customs duties
- Import duties
- VAT
- Sales tax
- Customs-clearance charges
- Brokerage charges
- Other governmental or destination-country fees
Unless Chutty Nila expressly confirms that such charges are included in your shipping quotation, these charges are not included in the product price or shipping amount quoted by us.
Any applicable destination-country customs duties, import taxes or governmental charges will generally be the responsibility of the recipient.
Chutty Nila does not determine or control charges imposed by foreign customs authorities.
31. Customs Clearance
International shipments may be inspected or held by customs authorities.
The courier or destination-country customs authority may request information from the recipient for clearance.
Customers should respond promptly to legitimate customs or courier requests.
Failure to provide required information or pay applicable destination-country duties may result in:
- Delivery delay
- Shipment being held
- Additional charges
- Return of the parcel
- Other action permitted by the destination-country courier or customs authority
Customs-clearance delays are outside Chutty Nila's direct control.
32. International Delivery Address
International customers are responsible for providing complete and accurate delivery information.
Please provide:
- Recipient's full name
- Complete street address
- City
- State/Emirate/Province/Region
- Postal or ZIP code where applicable
- Country
- Active mobile number
- Email address where required
Please ensure that the address is provided in the format accepted in your destination country.
If an address correction is required, contact us before dispatch.
Once the shipment has been handed over to the international courier, address changes may not be possible or may involve additional charges.
33. International Tracking
Tracking information will be provided for international shipments where available.
Tracking details may be sent through:
- SMS
- Courier tracking link
Please allow some time after dispatch for international tracking information to become active.
34. International Undeliverable Orders
An international order may become undeliverable due to:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Recipient unreachable
- Recipient refusing delivery
- Customs documentation not completed
- Duties or taxes not paid
- Import restrictions
- Other destination-country issues
International courier procedures vary by country.
An undeliverable parcel may be held, returned, subjected to additional charges or handled according to the applicable courier and customs procedures.
Where additional costs arise because of a customer-related delivery issue, those costs may be payable by the customer to the extent permitted by applicable law.
35. Refusal of Customs Duties
If an international shipment is refused because the recipient does not wish to pay applicable customs duties, import taxes or other destination-country charges, any resulting return, courier, customs or handling charges may be taken into account when determining any eligible refund or store credit, where permitted.
Any resolution will be made after the final shipment status and applicable costs are known.
36. International Shipping Delays
International shipments may be delayed because of:
- Customs clearance
- International transportation disruption
- Severe weather
- Public holidays
- Local courier delays
- Government restrictions
- Import inspections
- Destination-specific delivery restrictions
- Events outside our reasonable control
If your international shipment experiences an unusual delay, please contact us and we will assist with the tracking information available to us.
37. Lost International Shipments
If an international parcel appears lost or shows unusual tracking inactivity, please contact us.
We will coordinate with the applicable courier/shipping provider to investigate.
International investigations may require additional time because multiple courier networks or customs authorities may be involved.
Where the shipment is confirmed lost, the applicable resolution will be determined after the courier investigation and in accordance with applicable law.
38. International Cancellation
International cancellation requests should be made before shipping arrangements are completed and before dispatch.
Once an international courier booking has been completed, the parcel has been processed or the shipment has been dispatched, cancellation may no longer be possible and shipping costs already incurred may apply.
Please contact us immediately if you need to cancel an international order.
39. Partial Shipments
In certain circumstances, products from a single order may be shipped separately because of:
- Product availability
- Package size
- Product readiness
- Courier restrictions
- Operational requirements
Where an order is divided into multiple shipments by Chutty Nila, applicable tracking information will be provided.
40. Sale & Festival Periods
Processing and delivery may take longer during:
- Major sale periods
- Collection launches
- Festival seasons
- Public holidays
- High-order-volume periods
We will make reasonable efforts to dispatch and deliver orders as quickly as possible.
41. Marketplace Orders
This Shipping & Delivery Policy primarily applies to orders placed directly through:
www.chuttynila.com
Products purchased through Amazon, Flipkart, Meesho or another marketplace may be subject to that marketplace's shipping, cancellation, delivery and return procedures.
Our existing Return Policy similarly provides that marketplace returns should generally be initiated through the marketplace where the purchase was made.
42. Contact Us
For shipping, tracking, delivery or international-order assistance:
Chutty Nila
Vizhi Enterprise
Customer Care: care@chuttynila.com
Returns: returns@chuttynila.com
Tracking: track@chuttynila.com
Phone / WhatsApp: +91 96006 82209
Please keep your order number available when contacting us. These contact details are consistent with your existing Return, Exchange & Refund Policy.
Return, Exchange & Refund Policy
Last Updated: 14.09.2026
At Chutty Nila, every piece is carefully checked before it leaves us.
We understand that choosing the right size, fit and product matters, especially when shopping for little ones. Our return policy is designed to keep the process simple, fair and transparent.
1. Our Return Window — 6 Days
Eligible products may be returned or exchanged within 6 days from the date of delivery.
The return or exchange request must be raised within this 6-day period.
The return window closes after 6 days from the delivery date.
Requests received after the return window has closed will generally not be accepted, except where a different remedy is required under applicable law.
We recommend checking your order soon after delivery.
2. What Can Be Returned or Exchanged?
Eligible clothing and other products may be considered for return or exchange when they meet the conditions of this policy.
Products must be:
- Unused.
- Unworn.
- Unwashed.
- Unaltered.
- Free from stains or marks.
- Free from perfume, detergent, smoke or other strong odours.
- In original condition.
- With original tags and labels attached.
- Returned with original packaging, wherever applicable.
All returns are subject to quality inspection.
3. Nappies & Innerwear
Strictly Non-Returnable & Non-Exchangeable
For hygiene reasons, nappies and innerwear are not eligible for return or size exchange.
This includes:
- Nappies
- Cloth nappies
- Baby innerwear
- Kids innerwear
- Briefs
- Vests
- Undergarments
- Beds with Net,
- Carry Nests
- Other intimate or hygiene-sensitive products
Please refer carefully to the size chart before placing your order.
Exception
If a nappy or innerwear product is received damaged, defective or incorrect due to an issue from our end, please contact us within 48 hours of delivery with clear photographs/videos.
Once verified, we will provide the applicable resolution.
4. If We Make a Mistake
If you receive:
- The wrong product.
- The wrong size compared with the size ordered.
- A damaged product.
- A manufacturing defect.
- An incorrect quantity.
- A materially incorrect product.
please contact us within the applicable return window.
We may request photographs or videos to verify the issue.
When the issue is confirmed to be from our end:
- We will arrange the applicable return or replacement.
- We will bear the applicable reverse courier charge.
- Where a refund is applicable, it will be made to the original payment source.
No reverse courier charge will be deducted for a confirmed error from our end.
5. Customer-Requested / Change of Mind Returns
For an eligible return requested for reasons such as:
- Change of preference.
- Size selection.
- Fit.
- Personal choice.
- Other reasons not caused by an error or defect from our end.
the eligible amount will be issued as a store-credit coupon, rather than refunded to the original payment source.
Store Credit
The store-credit coupon will be:
Validity: 1 year from the date of issue
Redeemable at: www.chuttynila.com
The coupon may be used towards a future purchase on the Chutty Nila website, subject to the applicable terms.
The coupon will not be converted to cash, instead can be used to purchase products in chuttynila without any minimum order value. The store credit may be issued either as credit points in your chuttynila account or as coupon code to your email.
6. Reverse Courier Charges
If a returned product shows signs of use, handling, damage or alteration that has reduced its resale value, an appropriate deduction may be made from the eligible return amount after inspection. The reason for any deduction will be clearly communicated to the customer.
7. Product Condition
Returned products must be in good, unused and original condition.
Please ensure that the product:
- Has not been worn.
- Has not been washed.
- Has not been altered.
- Has no stains or marks.
- Has no perfume, detergent or other strong odour.
- Has all original tags attached.
- Has not been damaged after delivery.
- Is returned with the original packaging wherever applicable.
8. Human-Stitched Craftsmanship
Every Chutty Nila garment is individually cut, stitched and finished by skilled hands.
Because our garments are human-made, subtle variations and minor irregularities are naturally possible.
You may notice slight differences in:
- Stitching alignment.
- Seam placement.
- Thread finishing.
- Print positioning.
- Measurements within reasonable manufacturing tolerance.
- Fabric texture or weave.
- Overall finish.
These subtle variations are part of the character of a human-stitched garment and these variations are not, by themselves, considered manufacturing defects. However, an otherwise eligible customer-requested return may still be made in accordance with this policy.
9. Colour Variation
A Note on Colour
We make every effort to represent our colours as accurately as possible.
However, the actual colour of a product may appear slightly different from the colour displayed on your screen.
This may be influenced by:
- Mobile, laptop or monitor settings.
- Screen brightness.
- Display calibration.
- Photography and studio lighting.
- Natural cotton and muslin characteristics.
- Dyeing and printing processes.
- Batch-to-batch variations.
These variations are not, by themselves, considered manufacturing defects. However, an otherwise eligible customer-requested return may still be made in accordance with this policy.
10. Fabric & Print Variation
Our products are made using textile materials that may naturally vary slightly from one piece or production batch to another.
You may notice subtle differences in:
- Weave.
- Texture.
- Softness.
- Shade.
- Print intensity.
- Print placement.
For repeating prints, the exact position of a motif may vary because each garment is individually cut and stitched.
These natural characteristics are part of the beauty and character of textile products and are not necessarily defects.
11. If the Product Is Not Returned in Good Condition
Every returned product is inspected before the return is approved.
If the product is returned with signs of:
- Wear.
- Washing.
- Staining.
- Damage.
- Alteration.
- Missing tags.
- Strong odour.
- Other use or handling that affects its resale condition.
the eligible store-credit amount may be reduced to reflect the loss in product value, or the return may be rejected, depending on the condition of the product and applicable law.
If the return is rejected, the product may be sent back to the customer, subject to applicable shipping charges where permitted.
12. Size Exchange
Where size exchange is available, we recommend checking our size chart carefully before ordering.
An eligible size exchange must meet the following conditions:
- Product is unused.
- Product is unworn.
- Product is unwashed.
- Product is unaltered.
- Original tags remain attached.
- Product is in good condition.
- Request is made within 6 days of delivery.
Size exchanges are subject to stock availability.
For a customer-requested size exchange, the applicable reverse courier charge will be deducted as described in this policy.
13. Replacement
Replacement is primarily available when the product received is:
- Defective.
- Damaged.
- Incorrect.
- Missing an item/component.
- Materially different from the product ordered due to an error from our end.
Replacement is subject to verification and stock availability.
If the issue is from our end, we will bear the applicable return/replacement shipping cost.
14. Sale & Clearance Products
Products clearly marked as Final Sale, Clearance or Non-Returnable may not be eligible for return or exchange.
Final Sale, Clearance and Non-Returnable restrictions apply to customer-requested returns and exchanges only. They do not prevent remedies where the product is defective, damaged, incorrectly supplied or otherwise covered by rights that cannot legally be excluded.
15. How to Request a Return or Exchange
Step 1 —
Damaged, defective, wrong or incomplete products should preferably be reported within 48 hours of delivery so that we can verify and resolve the issue promptly. This reporting period does not limit any rights or remedies available to the customer under applicable law.
The return or exchange request must be raised within this 6-day period.
Log in and visit Orders section. Select item and submit request with reason.
Requests reviewed within 24–48 business hours.
(or)
Contact us through the following ways,
Email: returns@chuttynila.com
WhatsApp: +91 9600682209
Step 2 — Share Your Order Details
Please provide:
- Order number.
- Product name.
- Reason for return/exchange.
- Photographs where applicable.
- Video where requested.
Step 3 — Review
Our team will review your request.
For damaged, defective or incorrect products, we may request additional photographs or videos (sometimes unboxing video for specific items).
Step 4 — Approval
Once approved, we will provide return instructions and arrange the applicable reverse pickup.
Please do not send the product to us without receiving return instructions.
Step 5 — Quality Inspection
Once the product reaches us, it will be inspected.
Step 6 — Resolution
After successful inspection, the applicable replacement, exchange, refund or store credit will be processed.
16. Refunds
When the Issue Is From Our End
For confirmed:
- Damaged products.
- Manufacturing defects.
- Wrong products.
- Incorrect quantities.
- Material errors from our end.
the applicable refund will be processed to the original payment source used for the order.
The applicable reverse courier charge will not be deducted in such cases.
Customer-Requested Eligible Returns
For eligible customer-requested returns, the eligible amount will be issued as a store-credit coupon valid for 1 year from the date of issue.
The applicable reverse courier charge and any applicable reduction in value following inspection will be deducted before the store credit is issued.
17. Original Shipping Charges
For customer-requested returns or exchanges, original shipping charges, where separately charged, may not be refundable.
For confirmed products that are damaged, defective or incorrectly supplied by us, applicable shipping charges will be handled by us in accordance with this policy and applicable law.
18. COD Orders
For an eligible refund relating to an issue from our end on a Cash-on-Delivery order, we may request the necessary bank/payment details required to process the refund.
We will never ask for your:
- UPI PIN
- OTP
- ATM PIN
- CVV
- Password
to process a refund.
For eligible customer-requested returns, the applicable store credit will be issued after inspection and approval.
19. Cancellation
Cancellation requests should be made before dispatch.
Once an order has been packed or dispatched, cancellation may no longer be possible.
Please contact customer support as soon as possible if you wish to cancel an order.
If you cancel your order before the order is shipped, the refund will be issued automatically to the chosen mode of payment and the payment will take 15 days to reflect in the account.
20. Returned-to-Sender Orders
If an order is returned to us because of:
- Incorrect address.
- Incomplete address.
- Customer unavailable.
- Refusal to accept delivery.
- Repeated failed delivery attempts.
please contact our customer care team.
Re-dispatch may be subject to applicable shipping charges. Refund will be processed after deducting the shipping charges and remaining amount will be issued as store credit only.
Any refund or store credit will be handled after reviewing the circumstances of the returned shipment.
21. Marketplace Purchases
Products purchased through Amazon, Flipkart, Meesho or another marketplace must generally be returned according to the return policy of that marketplace.
Please initiate the return through the platform where the purchase was made unless we specifically advise otherwise.
22. Fraudulent or Abusive Returns
We reserve the right to review suspected fraudulent or abusive return activity.
This may include:
- Returning a different product.
- False damage claims.
- Returning a used product as unused.
- Intentional product damage.
- Manipulated photographs or videos.
- Repeated fraudulent claims.
This does not affect legitimate consumer rights available under applicable law.
23. Consumer Rights
This policy is intended to provide a clear and transparent return process.
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.
24. Contact Us
For return, exchange, replacement or refund assistance:
Chutty Nila
Vizhi Enterprise
Email: returns@chuttynila.com / care@chuttynila.com
Phone / WhatsApp: +91 96006 82209
Please keep your order number available when contacting us.
Made by Hands. Checked with Care.
Every Chutty Nila piece is individually handled, stitched and finished with care.
Subtle variations are part of the character of something made by human hands.
And if we make a genuine mistake, we will take responsibility and make it right.
